Pre-Conference Courses

Get the most out of your APCO 2016 experience and sign-up for one of these pre-conference courses, including in-depth, in-person training courses provided by the APCO Institute.

+ Comprehensive Quality for Public Safety Communications

Dates:  Friday, August 12 – Saturday, August 13, 2016
Location: Hyatt Regency, Bay Hill 29 Meeting Room
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Session Description:
A Comprehensive Quality Program cannot be created overnight. A program must be thought out and prior planning efforts put into the system utilizing the methods of measurement and the analysis of results achieved. A successful Quality Program will require a systematic approach. This course will provide the necessary insight so that the proper tools and methodologies can be employed to make the Quality Program a vital and useful part of your organization.

Topics include:

  • Quality
  • Quality Planning and Methodologies
  • Standards and Liability in Quality Programs
  • Building a Performance Evaluation Program
  • Feedback and Coaching
  • Surveys and Analysis

Class lecture is supplemented by practical exercises that help students apply the lessons to their own agency. Students not only learn about a Quality Program, but also learn how to implement the program within their agency.

Students should be experienced in communications center operations, have a working knowledge of communications policies and procedures, and be involved in the Quality Assurance/Quality Improvement within their agency.

Cost:  $246 - Conference Pricing
Member Discount: $20
Late Fee: $25

+ Communications Training Officer, 5th Edition

Dates:  Thursday, August 11 - Saturday, August 13, 2015

Location: Hyatt Regency, Bay Hill 30 Meeting Room
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Session Description:
The Communications Training Officer (CTO) 5th Edition course focuses on the development and maintenance of an agency's one-on-one training program and provides the training necessary to foster levels of consistency for CTOs as they provide on-the-job training to new hires. Upon successful completion, CTOs can help build and maintain the CTO system while exploring important elements of effective CTO programs. Previous editions of APCO's CTO program have been implemented in hundreds of agencies nationwide.

This updated version of the course includes the essential elements of a CTO program based on the industry recognized "San Jose Model" while also incorporating the requirements set by the national standard for CTO programs - APCO ANS 3.101.1-2007: Minimum Training Standards for Public Safety Communications Training Officers.

Topics include:

  • Performance Based Training
  • Preparing, Motivating and Communicating With Trainees
  • Customer Service in Public Safety Communications
  • Counseling
  • Stress Management
  • Meeting the Needs of the Adult Learner
  • Training Strategies
  • Performance Evaluations
  • Record Keeping and Documentation
  • Total Quality Management
  • Liability and Standards

In addition, students will receive a CTO Program Implementation Workbook and Reference Guide filled with sample forms, templates and best practices to use in creating their own CTO program or enhancing an existing program. Students will also receive a demonstration of APCO Institute's electronic Daily Observation Report (DOR) software.

Students must have successfully completed a formal basic telecommunicator training program.

Recertification Requirements:
APCO Institute certified CTOs are required to recertify every two years.

Cost: $261 – Conference Pricing
Member Discount: $20
Late Fee: $25

+ Active Shooter Incidents for Public Safety Communications

Dates:  Saturday, August 13, 2015
Location: Hyatt Regency, Bay Hill 31 Meeting Room
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Session Description: 
Active shooter incidents and their response pose several unique concerns for all facets of public safety including public safety communications. There are a multitude of issues that make responding to an active shooter incident more difficult than other armed subject calls or violent in-progress incidents.

These types of incidents historically have garnered extensive media coverage and public scrutiny and have become a pertinent threat to public safety. As with any other type of emergency situation, the telecommunicator plays a vital role in the response to active shooter incidents.

As the providers of communications capabilities and responder safety, telecommunicators should be aware of the unique challenges posed by active shooter incidents and be prepared to address them well in advance.

This course helps to educate telecommunicators about the many intricate issues and challenges posed by active shooter incidents and their response and the role the telecommunicator plays in each.

Topics include:

  • Phases of an Active Shooter Incident
  • Active Shooter Incidents vs. School Shootings 
  • Law Enforcement, Fire Service and EMS Roles in Active Shooter Incidents 
  • Response and Secondary Dangers 
  • The Role of the Telecommunicator in an Active Shooter Incident 
  • Interaction with the Media 
  • Dealing with the Aftermath of an Active Shooter Incident

Cost:  $150 - Conference Pricing
Member Discount: $20
Late Fee: $25