Career Advancement Center

Career advancement rarely happens by accident. Learn the skills you need to grow professionally at the APCO 2016 Career Advancement Center.

The Career Advancement Center is a forum where attendees, guest and exhibitors participating in APCO 2016 will have the opportunity to engage in discussions with experts from both the private and public sector on topics which are critical to professional development.

New this year, CEUs can be earned for sessions in the Career Advancement Center.

Monday, August 15
10:30 a.m. – 11:30 a.m.

An Introduction to RPL

Robert shows interested professionals how the decision to become a Registered Public Safety Leader (RPL) impacts the personal and professional lives of those who receive this important certification.
Robert Bloom, Public Safety Systems Administrator, City of Alexandria Emergency Communications
11:45 a.m. – 12:45 p.m.

Dealing with Negative Colleagues/Employees

Negative Nellies taking over your workplace? If you answered “yes”, you’re not alone – negativity in all its many forms is alive and kicking in most organizations. In this session we’ll identify the various types of negative colleagues/employees plaguing our organizations, and provide solid strategies and techniques for combating the bad apples that live to make life miserable for the rest of us.
Candi Solie, Vice President, Profile Evaluations, Inc. (PEI)
1:15 p.m. – 2:00 p.m.

Presentation Skills

In this workshop we will explore several basic presentation skills to help you to become better at delivering information regardless if it’s an audience of one or one hundred. Attendees will learn to plan a well-organized and informative presentation. Learning Objectives:

Planning presentations: gathering the critical information, deciding what is needed for the audience and defining the purpose of the presentation.

  1. Understanding/overcoming fear of public speaking and presentations
  2. How to effectively field questions and gather feedback from the audience.
  3. Tips aids in presentations and public speaking
  4. Preparation and creating your presentation – process
  5. Delivering (giving) presentations successfully
Greg Coleman, National Marketing Coordinator, Harris Corp.
2:15 p.m. – 3:15 p.m.

Self-Care and Emotional Peer Support

As part of Public Safety, emergency communications officers must help others while handling stress, increased workload, emotional situations and challenging people. All of these factors can take a toll on the best of us. Learn how to take care of yourself while working in this demanding environment and how to recognize when your co-workers require support or assistance. Topics include early recognition of the signs and symptoms of critical stress, identification of skills needed to provide peer support, value of an early warning system in policy and how to develop internal employee crisis resources.
Download the presentation.
Rich Troshak, Director, Chesterfield County, VA Emergency Center
3:30 p.m. – 4:30 p.m.

Technical Lingo for Dummies

Technology surrounds us in our everyday lives. If you are involved in public safety it is more important than ever to understand not only the technology but also the terminology associated with that technology. It can be as simple as being able to explain to your mayor what exactly it means when you have a “dead spot” in your county and why you are asking for more money to fix this problem. This session will teach you some easy ways to ensure that you have the tools to tackle any technical lingo challenge that you might have. 
Julie Heimkes, PSAP Specialist, Tusa Consulting
Tuesday, August 16
10:30 a.m. – 11:30 a.m.

Motivating Tenured Employees

Veteran employees are the backbone of any organization but public safety communications can suffer from high rates of burn out and low morale. To have a highly successful organization you must have highly motivated veteran employees who can lead from the front line. This season will look at what management can do to increase motivation in veteran employees.
Download the presentation.
Tony Harrison, President/Founder, Public Safety Group
11:45 a.m. – 12:45 p.m.

Resumes II

Monica will show you what’s necessary to bring resumes alive and stand out to prospective employers. Attendees will explore resume building from the perspective of what is vital to include, and what can be left out while maintaining focus and scope. Download the presentation.
Monica Corbin-Simon, Training Coordinator, Houston Emergency Center
1:15 p.m. – 2:00 p.m.

How Did I Get Here, Where Am I Going?

This session explores the principals of success and leadership for those striving to see life as a mission, and not as a career. It is probably safe to assume that very few people start out with the goal of career in public safety communications. But for those people that enter the profession and become successful, there comes a moment in time when they realize that their job has become more of a mission then just a career. Learn how to achieve professional growth and personal success by following a few simple principles.
Download the presentation.
William “Bill” Hinkle, Senior 9-1-1 Adviser, FirstNet
2:15 p.m. – 3:15 p.m.

Critical Incident Training

In times of stress and immediacy, people revert to automatic responses that have been conditioned into a strong knowledge and core competencies. This knowledge and core competencies come from both the long term and short term memory functions of the brain. In other words they perform based on what they have practiced and prepared for. Making Critical Incident training a viable part of your agency’s training platform and crucial to new Telecommunicators’ success as well as the continued professional development and support of current staff.

In addition to practice drills, discussion and scenario based training for high priority-low frequency incidents. We need to prepare our staff to be resilient in the face of the initial crisis as well as the aftermath. Communication officers need to understand the myriad of responses to stress during and after critical incidents. They need to be able to navigate these responses to control themselves and assist field responders and citizens during times of crisis.

This one hour presentation focuses on these aspects of Critical Incident Training. 

Holly Downs, 9-1-1 Training Coordinator, Salt Lake Valley Emergency Communications Center